Fortune 100 Pharmaceutical Company
Reducing work while increasing supplier insights.
Situation
Inconsistent feedback processes impede supplier relationship visibility.
“Our tools required too much work, and the results had too many variables.”
IT Consultant, Procurement
Results
- Deployed across North America, EMEA & APAC.
- Identified performance variances across core supply base categories.
- Enabling SRMs to focus on spend inefficiencies.
Keys to Success
- Ease of use reinforced adoption by SRMs favoring legacy processes.
- SSO (single-sign on) improved stakeholder feedback compliance.
- Senior level use (up to and including CEO) cemented commitment.
Fortune 1000 Retailer
Benchmarking across supplier categories.
Situation
Varying supplier surveys made it challenging to make enterprise-wide supplier management decisions.
“We’ve wasted too much time looking at different types of supplier data.”
Procurement Manager
Results
- One administrator set up & launched several suppliers in < 1 hour.
- Achieved +70% response rate after three (3) quarters of feedback.
- Supplier scores vary by as much as 50%.
- Nearly 80% of feedback includes comments on why.
Keys to Success
- Launched getSayDo gradually.
- Didn’t force “renegade” surveyors to adopt getSayDo.
- Simply letting ease-of-use and high compliance drive SRM adoption.
Fortune 100 Technology Company
Increased participation & compliance across regions.
Situation
Archaic surveying tools made it challenging to maintain a reliable view of regional variances.
“Our data has not been trustworthy.”
Vice President
Results
- Deployed across key regional operations.
- Unanimous “simple and fun!” feedback from internal stakeholders.
- 3X increase in response rate vs. prior solution.
Keys to Success
- Mandated training by getSayDo administered via Webex.
- Training reinforces 2-ways to provide feedback.
- Large percentage of respondents providing unsolicited feedback.
How much time & money can you save?
$1 Billion Technology Company
Filled a gap in their intensive supplier scorecard.
Situation
An intensive supplier scorecard process made it challenging to gauge stakeholder sentiment.
“Our process has not been appropriate for our end-user stakeholders.”
“Our SRMs haven’t had the time to manage additional software.”
Strategic Sourcing Analyst
Results
- Several SRMs deployed across their top suppliers.
- Ease-of-use enabled one SRM to administrate for total company.
- Eliminated SRM time-burn for undesirable tasks.
Keys to Success
- Administered training with minimal effort using getSayDo resources.
- Deployed an easy process with minimal stakeholder requirements.
- Reduced the assumed need for customization.
€10 Billion Eurasian Retailer
Added feedback to internal SRM program within 1 week.
Situation
2 years into developing a vendor management program, the team identified gaps in its feedback process.
“It’s difficult to obtain good survey results from our stakeholders.”
“It’s difficult to share the results with our suppliers.”
IT Purchases Manager
Results
- Deployed across five (5) countries spanning Europe and Asia.
- Validated ability to accelerate the feedback collection process.
- Eliminated manual tasks done in Google Sheets & Excel.
- Significantly increased response rates.
- Easily shared results virtually with suppliers.
Keys to Success
- Completed account setup form one (1) hour after receiving it.
- Notified internal stakeholders 2 days prior to launch.
- getSayDo completed setup and launched account within 1 week.