Can you ask too many supplier performance questions?
September 16, 2016

The key to asking supplier performance questions, in whatever quantity they come in, is to ask valuable questions. But how do you know if you’re asking valuable questions?

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Feedback Risks
How to proactively identify internal customer pain points
September 1, 2016

By opening up the lines of communication in a way that feels safe and stress-free, internal customers are much more likely to share not only the good but also the not-so-good details that are often left out.

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How to assess the health of your supplier relationships
April 26, 2016

By assessing the health of your SRM strategy, you will discover the relational dynamics that are enabling or undermining business relationships with your suppliers.

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Stakeholders can quickly assess whether or not suppliers are meeting expectations. The key is to document stakeholders' likelihood to recommend a supplier, as well as the roadmap that yields their thumbs up/down.
80% to 8% Customer Delivery Gap
Do you know which suppliers your stakeholders prefer?
February 8, 2016

Most suppliers are not calibrated to their customers (your stakeholders) expectations. Absent of metrics that reveal which suppliers “don’t get it”, things can become irreparable.

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Identifying Supply Chain Waste Cover
Risks of Unidentified Waste due to Poor Supplier Performance
January 12, 2016

Fumbles (or inconsistent business performance) occur daily in the sport of business. Consider the following: Unnecessary outsourcing Inaccurate data Dysfunctional execution…

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