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Account Managers are on the hook to grow a portfolio of accounts. But, their company (i.e. the supplier) has a reputation that can vary within and across accounts. This puts Account Managers in an awkward position. They’re not equipped with a crystal ball, but they are expected to know when and where opportunities exist to ask for more volume.
In this 14-min. podcast Lawrence McGlown, CEO of getSayDo, will share:
- When procurement buyers are open to expanding an account.
- How to manage critical feedback for your benefit.
- How to monitor customer expectations while avoiding survey overload.
- How to listen to customers in ways that accelerate account growth.