FINANCIAL RISK
Poor supplier performance erodes $60 Billion of Global 500 profits.
How much profit are you losing?
OPERATIONAL RISK
Less than 25 of the Global 500 receive suppliers' best work.
Which suppliers are giving you their best?
RELATIONAL RISK
80% of suppliers believe they deliver a superior experience, but only 8% of customers agree.
How big is your supplier-end user gap?
Achieve supplier management at scale.
- Identify your best-fit suppliers by category.
- Ensure each supplier performs as expected.
- Remove costs that typically go undetected.
Do you have Supplier Management covered?
Phase 1
Sourcing
Identify new suppliers & manage RFPs.
Phase 2
Contracting
Negotiate, set terms, and onboard.
Phase 3
Supplier
Management
Measure and increase supplier success.
Our Supplier Management Solutions
We’ve been uncovering supplier risks since 2013.
Documenting supplier feedback from end users, from Frontline to C-suite.
Collecting year-round, scheduled and spontaneous feedback, globally.
Using automation to eliminate administration.
Increasing engagement with easy and fun-to-use software, across desktop & mobile.
Our customers have tracked performance across many common supplier categories.
Advertising & Marketing
Agriculture
Construction
Chemicals
Distribution & Logistics
Financials Services
Facilities
Document Management
Food Service
Management Consulting
MRO
Printing & Office Supplies
Software & Hardware
Staffing
Technology
Travel
Across 16 supplier categories, only 14% are meeting end user expectations.
Two (2) supplier categories are performing as expected.
The remaining 14 categories are either so-so or below expectations.
Supplier performance varies by segment.
Locations
State, Country, Office, Sales Region, etc.
Categories
Staffing, Consulting, Facilities, etc.
Roles
Associate, Director, Manager, VP, etc.
Divisions
Business Line, Project, Leadership Team, etc.
Functions
Marketing, Finance, Engineering, etc.
Interactions
Decision-maker, End user, Support, etc.